Need help? Call RM Boxes on +63(2)713-8547.
Email Customer Care
1. Items will be prepared and packed within 3-4 business days upon confirmation of order & payment. 2. Items will be sent via any of the following couriers: LBC, AP Cargo, or Fast Track. 3. Items are carefully packed & thoroughly inspected before leaving our warehouse. We assume no responsibility for damage or loss sustained during transit. 4. Once cargo is turned over to the forwarder, you will be notified of pickup/delivery date & waybill number. 5. The company will exchange items only if there is defect in the quality or imperfection of goods delivered.
Returns & Exchange
We accept exchanges of unopened items within 30 days from date of purchase. All shipping charges will be on your account. Please call us at +63(2)713-8547 or email us at firstname.lastname@example.org to coordinate the exchange. Sale items CANNOT be returned or exchanged.
HOW WILL I KNOW THAT THE ORDER WAS PLACED SUCCESSFULLY? After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. Please write the order number down before closing your browser. Within 24 hours, you will receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime. HOW CAN I PAY FOR THE ITEM(S) I PURCHASED? Currently, RMBOXES.COM only accepts payment through PAYPAL. HOW CAN I PURCHASE FROM RMBOXES.COM? You may read through our Ordering & Shipping page for complete details on how to purchase from RMBOXES.COM – from adding items to your cart to completion of the purchase process. WHAT PRODUCTS ARE AVAILABLE AT RMBOXES.COM? Some of the products you see at our stores are available for purchase in our website. When you order from the website, we deliver your order to your door. You also get to enjoy complimentary services such as Newsletter subscriptions, web-only promos, and invitations to exclusive events. HOW MUCH IS THE SHIPPING FEE? Metro Manila: P120.00 (Up to 3kg) P30.00/kg (Add-on above 3kg) Provincial: P180.00 (Up to 3kg) P50.00/kg (Add-on above 3kg) Note: Actual shipping costs are subject to change. CAN I TRACK THE STATUS OF MY ORDER? After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. Please write the order number down before closing your browser. Within 24 hours, you will receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime. When your purchase has been shipped from the warehouse, you will receive a second email with tracking details. For more information on order tracking, see “Order Tracking". If your order has not arrived on the delivery date indicated in the email confirming the purchase, you may contact our customer service representative(s) at email@example.com or call us at +63(2)713-8547. HOW MANY DAYS WILL THE DELIVERY TAKE? We ship your orders within 3-4 business days upon confirmation of payment. Orders placed on Saturdays, Sundays, and Holidays will be processed on the following business day. Delivery within Metro Manila takes one (1) to three (3) business days. Provincial deliveries are from of five (5) to seven (7) business days. Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).